Development and Future Research Perspectives †MyAssignmenthelp

Question: Discuss about the Development and Future Research Perspectives. Answer: Introduction The report helps in analysing the business model canvas of Uber Eats Company. The report will help in describing the different kind of strategies that will help the company in gaining competitive advantage. The key relationship between the nine building blocks will be described as this will help in analysing the importance of the same. The critical success factors will be discussed as this will analyse the different changes that are required in the BMC of Uber Eats. The main aim and purpose of the report is to understand the different products and services that is delivered by Uber Eats to their customers. Proper analysis is required to be done as to understand the evaluation of the downside risk in the respective business. The structure of the report includes analysis of the description of business along with different kind of products and services. The analysis is required to be done as this will identify the critical success factors and recommendations. Uber Eats is one of the American online ordering of food along with delivery platform that was launched by Uber in the year 2014. The respective company was founded in the year 2014 in San Francisco California. The respective business partners with different kind of restaurants in many cities around the entire world. It is one of the online food ordering application that has helped them in gaining competitive advantage ("Food Delivery at the Tap of a Button | Uber Eats", 2018). Uber Eats Company is one such food delivery system company application that has helped the customers in getting and receiving their orders in less than thirty minutes and this has increased their expectations from the respective application as well. Uber Eats has introduced the car application in 2009, and it has received huge success in the entire competitive market as well. Products and Services of Uber Eat There are different kind of food and services of Uber Eat wherein it includes fast delivery of food items to the customers. The app helps the company in delivering the food within 30 minutes and it is serving in the entire world as well (Demil et al., 2015). Dara Khosrowshahi is the CEO of the company wherein this has helped the company to make competitive gain in the entire market. The application provides different kind of offers and discounts to the regular customers as this helps them in being competitive in nature in comparison to the competitors. The other products and services include the different kind of offers and discounts to customers effectively (Wirtz et al., 2016). Business Canvas Model of Uber Eats Key Partner Retail or restaurants or the food store Delivery suppliers of the respective company Key Activities Building proper relationships with different retail stores Managing the order of the customers and prosses for the food that is delivered Acquisition of different customers Value Proposition Selling food items within a few amounts of time Customer Relationships Social media Review, rating and feedback system Customer support chat Customer Segments Merchant Those who wish to offer different kind of services in Uber Eats Partner Different kind of eatery wherein there is no delivery system Delivery Provider Freelancing kind of work to buy the same extra money The delivery individuals receive tips as well Customer Individuals who do not wish to go to restaurants and eat Person who may wish to order food Key Resources Different advancement of technology Freelancing delivery provider Partnerships with different kind of local providers Channels Digital kind of marketing Mobile applications Website Cost Structure Running costs Technology setup Pay regular salary to the employees along with the freelance delivery individuals Revenue Streams Customers Delivery Fees Merchant Commission for different services that has been ordered by mobile app or website Key Relationships between nine building blocks Proper key relationship is essential in nature among the building blocks of the Business Canvas Model of Uber Eats. The key partners of the BMC are essential in nature as this will help in creating different kind of alliances for different kind of partners of the entire organization. Proper combination of knowledge and specialization is essential as this will help in constituting for analysing the new kind of relationship (Upward Jones, 2016). The key activities are essential as this will help in canvassing different kind of customers that helps the company in an effectual manner (Schaltegger, Hansen Ldeke-Freund, 2016). The resources are essential in nature in the organization wherein it includes financial, human resource and other marketing activities in gaining competitive advantage in an effectual manner (Veit et al., 2014). The customer relationship is essential in nature as this will help the company in gaining more revenues and profit in the future. The channels along with cost and revenue structures are essential in nature as this will help the company in understanding the streams of gaining revenue in the entire competitive market. The revenue model helps the company in understanding the innovation that is required to be done as this will help in solving such issues and gain competitive advantage as well (Foss Saebi, 2017). Critical Success Factors There are different kind of critical success factors of Uber Eats that has to be analysed by the company wherein this will help them in gaining success in the market. The different critical success factors are as follows: Firstly, the company Uber Eats will gain more customer towards the company as they will order food items and this will increase their sales (Joyce Paquin, 2016) Secondly, the Uber Eats Company will help in increasing loyalty of the customers towards their brand and this will help in understanding the different requirements of customers in an effectual manner Lastly, the company can provide trust factor to the customers as this will help in providing services that will be trustworthy in nature. The other success factor of the company is that it has helped the company in building and managing healthy relationships with the customers and employees in the market (Dijkman et al., 2015) Downside Risks There are different kind of risks involved in the Uber Eats Company wherein it will include the following: Firstly, there can be issues related to the application wherein this will affect the image of the company badly (Carayannis, Sindakis Walter, 2015) Secondly, there can be payment issues on the app wherein the customers money can be debited, however the order was not placed. This will affect the trust worthiness of the customers as well (DaSilva Trkman, 2014) Lastly, the company can have issues related to the customer support chat system wherein this can cause issues and problems to the customers as well. the payment system can be an issue in the Uber Eats Company wherein this can create huge issues and this will create issues on the attitude of the customers as well (Bocken et al., 2014) However, these downside risks of Uber Eats Company have to be removed in an effectual manner wherein this will help the company in solving issues and attract more customers in the market. The mitigation of the downside risks is essential in nature in Uber Eats Company as there are different other competitors in the market who can attract customers effectively with the implementation of different technological advancements. However, the company has to understand the issues related to the nine building blocks of BMC as this will help them in getting an idea of analysing the issues and solve them appropriately. Recommendations and requirement of changes Therefore, it can be recommended that there is different requirement of the changes that includes that the company needs to implement the different kind of software upgradation system wherein this will help the company in solving the issues in the application. Furthermore, the company can implement more delivery executives wherein this will help the company to gain more competitive advantage in the future. The company needs to increase the channel of partnership wherein the technological advancements can help the company in building relationship with the employees among the customers in an effectual manner. The channels of the company have to be improved in an effectual manner as this will help the company in solving the different demands of the customers effectively. The payment system has to be made more secured in nature as this will help the company in understanding the issues faced by customers previously. The payment systems have to be more secured and there has to be implementation of feedback chat system wherein the customers can include their different issues and get them solved or the amount can be refunded when the customers do not get the delivery of food items in an effectual manner. Conclusion Therefore, it can be concluded that business canvas model of Uber Eats has helped in understanding the different relationship between the nine building blocks of the BMC model. The different kind of strategies that are critical success factors has been introduced that has helped in understanding the different success factors that will help in solve the different issues. 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